FAQ
Questions people ask before they call
If yours isn't here, ask us.
Are you a registered Support at Home provider?
Yes. We're registered with the Aged Care Quality and Safety Commission for the service categories on our Services page under the new Aged Care Act.
What happened to Home Care Packages?
From 1 November 2025 they were replaced by Support at Home. Existing package recipients moved across with their funding protected. We can explain what it means for you.
How much will I pay?
Clinical care is free. Independence and everyday-living services have a means-tested contribution, shown before each service and on every statement.
Can I keep the same workers?
Yes — consistency is the point. You'll have a small regular team and meet them first.
Do you help with My Aged Care?
Yes, from the first call through the assessment, at no charge.
What if I'm in hospital?
Tell us and we pause services, then plan the return home with the ward — including short-term restorative care if you're eligible.
Can my family see what's happening?
With your consent, yes — the family portal shows visits, notes, statements and care-plan changes.
Book a clinical intake.
A 60-minute nurse-led assessment at home to map goals, risks and funding before any service starts.