How Support at Home pays for care

Getting assessed

Everything starts with My Aged Care (1800 200 422) and an assessment. You're given a classification with a quarterly budget for ongoing services, and possibly short-term pathways for restorative care or end-of-life care.

Your contribution

Under Support at Home, clinical care is fully funded. For independence and everyday-living services you pay a contribution that depends on your means and pension status, and it's shown on every statement. We'll tell you the contribution for each service before it starts.

What we charge

At or below the government price caps for every service. No exit fees, no package-management fees hidden in the rate. Care management is charged transparently as a percentage of your budget, as the rules set out.

Changing providers

You can move your budget to us — or from us — at any time. We'll handle the handover.